Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using loiseaubleuboutique.com (the “Service” or the “Website”) operated by L’oiseau bleu boutique (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have permission to access the Service.
L’oiseau bleu boutique reserves the right to modify these Terms at any time. The Terms applicable are those in effect on the day of purchase of an order. Website policies and Terms may be updated from time to time to meet requirements and standards; Customers are encouraged to review these sections regularly. Modifications are effective on the day they are posted.
The act of ticking the box “I accept the general sales conditions” (or equivalent) before proceeding to secure payment constitutes an irrevocable acceptance of these Terms. Purchases made by telephone or other assisted methods also imply acceptance of these Terms.
Any dispute or claim arising out of or in connection with this Website shall be governed and construed in accordance with the laws of Lebanon. Lebanon is our country of domicile.
We will not deal or provide services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries.
Eligibility and Account Registration
By using the Website and accepting these Terms, you acknowledge that you are at least 18 years of age. We reserve the right to limit or withdraw access if we believe a user is under 18. The Website is not available to persons whose membership has been suspended or withdrawn by L’oiseau bleu boutique.
If you are registering as a business/corporate entity, you confirm you have authority to bind that entity to these Terms, and that you and the entity will comply with all applicable laws relating to online trading. No person or business entity may register more than once.
Account Security
We are not liable for any direct, indirect, or consequential loss (including loss of profits or goodwill) resulting from the disclosure or misuse of your username and/or password.
By becoming a member, you agree to:
- Accept responsibility for all activities under your account/password
- Maintain confidentiality of your account credentials
- Notify us immediately of any unauthorized use or breach of security
- Never use another member’s account without the account holder’s express permission
- Reimburse L’oiseau bleu boutique for any improper, unauthorized, or illegal use of your account by you or any person accessing the Website through your credentials (whether authorized by you or not)
- Keep your registration data true, accurate, up-to-date, and complete
If you provide information that is false, inaccurate, not current, incomplete, or not in accordance with these Terms, we reserve the right to suspend, limit, or withdraw your access and/or membership. We may also cancel unconfirmed/unverified accounts or accounts that have been inactive for a long time.
Prohibited Activities
You acknowledge and consent not to conduct any of the following activities:
- Interfere with or disrupt the Website or users’ interests/property (including distributing viruses or harmful code, sending unsolicited/bulk communications, chain letters, or pyramid schemes)
- Create liability for us or cause us to lose (in whole or part) our services or suppliers’ services
- Take any action that imposes an unreasonable or disproportionately large load on our infrastructure
- Interfere with the proper functioning of the Website
- Attempt to take over another user’s account or hack the Website or user accounts
- Copy, modify, or distribute Website content or infringe copyright/trademark material in any way
Purchases
An email is typically sent to confirm your order, provided the email address you supplied is correct. You must check the completeness and accuracy of the information you provide. We cannot be held responsible for data-entry errors and resulting delays or delivery issues. In such cases, any return expenses may be your responsibility.
If you make a payment for products or services on our Website, the payment details you submit are provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and merchant policies and rules.
We may accept online payments using methods such as cash on delivery (where available) and/or Visa and MasterCard credit/debit cards in USD or LBP (as applicable on the Website at checkout).
You guarantee that you have the required authorization to use the payment method selected. We may suspend processing/delivery if payment authorization is refused by accredited organizations or in case of non-payment. We may refuse to process an order for a customer who has not fully paid a previous order, or where a payment dispute remains unresolved.
You may be asked to provide proof of identity and/or proof of residence by email. The order may be processed only after the requested documents are received and verified. If we do not receive the requested documents, the order may be automatically cancelled.
Availability of Products
We deliver orders only within the limits of available stock. If a product is unavailable, we will inform you as soon as possible. We reserve the right to modify product selection based on supplier constraints.
We update stock frequently, but we cannot be held responsible if stock levels change after checkout and/or payment. Availability can vary during the same day depending on sales volume and supplier constraints. If an item is sold out or becomes unavailable but appears in stock, we are not responsible; however, we will provide a full refund in the same form as payment.
Information Accuracy
We strive to keep Website information accurate and up to date; however, errors may occur. We do not guarantee accuracy, precision, or completeness and cannot be held liable for errors. We may edit Website content at any time without prior notice.
Differences in color or appearance between photos/graphics and the actual products may occur due to display settings and are not our responsibility. We make reasonable efforts to ensure product photos are faithful representations, but perception may vary. Products may appear in photos with other items; the product description will clarify what is included.
We will not accept responsibility for any indirect loss connected to trading loss, loss of profit, loss of opportunity, damage, or expenses arising from purchases.
Prices
Prices are indicated in USD (and may also be shown in LBP) and may include applicable taxes where stated at checkout. Prices may be modified at any time. Prices generally do not include delivery charges unless indicated.
For orders outside Lebanon, local taxes and customs fees may apply in the destination country. L’oiseau bleu boutique is not responsible for such fees; the buyer is solely responsible.
Responsibility
We are not responsible for the laws of the country where products are delivered. It is the customer’s responsibility to check with local authorities regarding the legality of importing or using products. We are not responsible for computer viruses or service disruptions related to internet use.
Force Majeure
We are not liable for any failure or delay in processing and delivering orders due to circumstances beyond our reasonable control (“force majeure”), including but not limited to strikes, supply/transport blockages, governmental restrictions, computer breakdowns, earthquakes, fires, storms, floods, lightning, or telecommunications/network failures.
Privacy Policy
Our Privacy Policy explains how we collect and process personal data. By using the Website, you acknowledge that you have read and understood our Privacy Policy and consent to our processing practices as described there.
Intellectual Property
This Website and all content (text, images, videos, graphics, sounds, logos, button icons, digital downloads, data compilations, and software) are the exclusive property of L’oiseau bleu boutique or its licensors and are protected by copyright and intellectual property laws.
Any link directly to loiseaubleuboutique.com that implies endorsement or is used commercially must be authorized by L’oiseau bleu boutique. Any reproduction or representation must be authorized by L’oiseau bleu boutique except where permitted by law.
Trademarks
The name L’oiseau bleu boutique and related phrases, logos, and designs used in connection with our services are registered or unregistered trademarks protected by applicable trademark and intellectual property laws. Our trademarks may not be used in connection with any product or service not owned by L’oiseau bleu boutique, or in any manner that may harm or misrepresent L’oiseau bleu boutique.
Indemnity
You agree to defend, indemnify, and hold harmless L’oiseau bleu boutique and its stakeholders (owners, employees, partners, service providers, and affiliates) from and against any claims, damages, costs, actions, losses, liabilities, and expenses (including reasonable legal fees) arising from or related to your use of the Website, your breach of these Terms, or your violation of any law or third-party rights.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Lebanon.
Any dispute, claim, or controversy arising out of or in connection with these Terms (including non-contractual obligations) shall be referred to the parties’ respective officers for resolution. If unresolved within 21 days of referral, it shall be finally settled by one arbitrator appointed in accordance with the rules of conciliation and arbitration of the Chamber of Commerce, Industry and Agriculture of Beirut and Mount Lebanon. The seat of arbitration shall be Beirut, the language shall be English, and the award shall be final and binding, with the parties waiving any right to appeal. Notwithstanding the foregoing, either party may seek injunctive relief in a court of competent jurisdiction for matters relating to intellectual property rights.
Returns and Exchanges
Return Policy (Lebanon)
For orders delivered within Lebanon, we may accept returns if you are not satisfied with your purchase, subject to the conditions below. Unless otherwise stated, returns must be initiated within 30 days of receiving your order.
- Products must be unused, undamaged, and in original packaging (including tags/labels where applicable).
- Items returned in used, washed, or worn condition may be refused.
- Items marked final sale are not returnable.
- If a returned product is found to be damaged due to misuse, you may bear delivery/return fees and may not receive store credit.
Unless otherwise stated at checkout, refunds may be provided as store credit valid for a defined period (where applicable). We do not provide cash refunds unless required by law.
Non-Returnable Items
We may not accept returns for certain items, including but not limited to:
- Sale/final-sale items
- Underwear
- Personalized/custom-made products
- Items missing original packaging, tags, labels, or accessories
- Assembled items, bulky items, or special promotional/giveaway items
(Where applicable, the Website product page or checkout may specify additional non-returnable categories.)
International Returns
If we ship outside Lebanon, international returns (if accepted) are typically the customer’s responsibility, including shipping and customs fees, unless otherwise stated. Return windows and refund method may vary by destination and product type.
Exchange
If an exchange is requested, we may process it as a return and issue store credit (where applicable), which you can use to place a new order for replacement products. New orders may incur their own delivery fees unless otherwise stated.
Return Instructions
To request a return or exchange, please contact us:
Email: info@loiseaubleuboutique.com
Phone: +961 79 067 570
Please include your order number and the items you want to return or exchange. We will provide next steps if your request is approved.
Shipping and Delivery
Shipping terms (fees, free-shipping thresholds, delivery timelines, and carriers) are shown at checkout and may vary by location and order value. We are not responsible for delays caused by third-party couriers.
Damaged Parcels
Please inspect your parcel upon delivery and notify the courier and us immediately if there is visible damage or missing items. If you receive a damaged or defective product, contact us promptly for assistance.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
L’oiseau bleu boutique
Website: loiseaubleuboutique.com
Email: info@loiseaubleuboutique.com
Phone: +961 79 067 570